Skip to main content
PREMIUM FEATURE ✨Only users with a premium license can automatically send emails from Lago to their customers. Please contact us to get access to Lago Cloud and Lago Self-Hosted Premium.
Lago can automatically email invoices, payment receipts and credit notes to your customers. All email scenarios are off by default, so turn on the ones you need.
Lago will never ask for payment details or personal information.

​
SMTP setup on Lago Cloud

Lago handles SMTP settings for you. Custom SMTP is available for Enterprise customers.

​
SMTP setup on Lago Self-hosted Premium

To use the email feature, configure your environment variables as described here.

​
Prerequisites for sending emails

To send emails to your customers:
  1. Define an organization email in Settings > [Your billing entity] > General > Information;
  2. Optionally, add your organization’s logo;
  3. Turn on the relevant email scenarios in Settings > [Your billing entity] > Email scenarios;
  4. Define the customer’s email address during customer creation/edition;
  5. To send invoices to multiple recipients, define multiple email addresses at the customer level, separated by commas. (e.g. billing@acme.com,accounting@acme.com,finance@acme.com)

​
Email scenarios

Lago automatically sends email notifications to your customers in three scenarios:
  1. When an invoice is finalized (including subscription invoices, one-off invoices, or credit purchase invoices);
  2. When a payment receipt is generated for a successful payment; and
  3. When a credit note is issued to adjust or refund an invoice.
By default, all scenarios are switched off. To turn a scenario on or off:
  1. Go to Settings;
  2. Open the Email scenarios tab; and
  3. Toggle the scenario on or off.
You can also click a scenario to see the corresponding email, then use the toggle in the upper-right corner to switch it on or off.
To avoid sending too many notifications to customers, Lago does not email invoices without fees.Although invoices with "fees_amount_cents": 0 are not sent to customers by email, they are available in the database and user interface.

​
Email locale

The email uses the document locale of the customer. When the customer has none, it falls back to the document locale of the billing entity, so the email matches the locale of the document it accompanies.

​
Email sending address

For the cloud version, Lago uses no-reply@getlago.com as the sending email address. Customer replies go to the email address of the billing entity that issued the document, set in Settings > [Your billing entity] > General > Information.

​
Email template

Invoice email template showing the organization logo, name and email address

Email template

Some information in the email template comes from your account settings:
  1. The logo of your organization;
  2. The name of your organization; and
  3. The email address of your organization.

​
Resend emails

You can resend an invoice, credit note, or receipt email, and choose the recipients. To resend an email:
  1. Navigate to the specific invoice or credit note you want to resend;
  2. Click the Resend email button in the Actions menu;
  3. In the dialog that appears, customize your recipients:
    • To: Enter the main recipient email addresses
    • CC: Add any recipients who should receive a copy
    • BCC: Add any recipients who should receive a blind copy
  4. Click Resend to send the email to your selected recipients.
You can send the email to different recipients than the original email. This is useful when you need to forward invoices to different departments or team members.
Resend email dialog with the To, CC and BCC recipient fields

Resend emails