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Terminate an active subscription

To terminate an active subscription through the user interface:
  1. Access the “Customers” section via the side menu;
  2. Select a customer from the list;
  3. In the “Overview” tab, select an active subscription; and
  4. Click “Terminate subscription”; and to terminate an active subscription.

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Generate a closing invoice at subscription termination

By default, Lago automatically generates a closing invoice for any outstanding usage-based charges or pay-in-arrears subscription fees that haven’t yet been invoiced. If you don’t want to generate an invoice at termination:
In the Termination dialog, simply switch off the Generate final invoice option.

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Generate a closing credit note at subscription termination

If the subscription fee has been paid in advance, Lago automatically issues a credit note for the unused days. At termination, you can :
In the Termination dialog, you can choose how to handle unused amounts:
  • Skip – Don’t generate a credit note.
  • Refund – If the invoice is paid or partially paid, the unused paid amount is refunded; any unpaid unused amount is credited back to the customer.
  • Credit (default) – The unused amount is credited back to the customer.

Termination options

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Terminate a pending subscription

To terminate a pending subscription through the user interface:
  1. Access the “Customers” section via the side menu;
  2. Select a customer from the list;
  3. In the “Overview” tab, select a pending subscription (subscription set in the future or pending downgrade); and
  4. Click “Terminate subscription”; and to cancel a pending subscription subscription.
To ensure the termination of a pending subscription, it is crucial to include the ?status=pending filter in your endpoint. Neglecting to do so will render any termination attempts ineffective.