Create wallets
To create a wallet for one of your customers through the user interface:
- Access the “Customers” section via the side menu;
- Select a customer from the list;
- Open the “Wallets” and click “Add a wallet & credits” on the right;
- Choose a name for the wallet (optional);
- Set the credit value (e.g. 1 credit = $5);
- Enter the number of credits to be purchased and/or granted for free;
- Define transaction metadata (optional & available only via API);
- Determine whether the wallet transaction generates an invoice after a top-up or only following a successful payment;
- Set the expiration date (optional); and
- Click “Add wallet & credits” to confirm.
If the currency of the customer is already defined, the currency of the wallet
must be the same.

Real time wallet balance
PREMIUM FEATURE ✨This feature is only available to users with a premium license. Please
contact us to get access to Lago Cloud and Lago
Self-Hosted Premium.
- Balance: invoiced balance, which reflects the remaining prepaid credits in your wallet. It updates each time an invoice is finalized for the customer.
- Ongoing Balance: balance accounted for current usage, including taxes and draft invoices offering a real-time estimate of your balance’s consumption. It refreshes every 5 minutes or upon the finalization of an invoice for the customer.
Application scope
Prepaid credits settled in a wallet are applied to upcoming subscription invoices. They are deducted from the post-tax subtotal, after any credit notes have been applied.Prepaid credits do not apply to one-off invoices.
To limit the scope of prepaid credits through the user interface:
- Create or edit an existing wallet;
- In the “Limit wallet credits to specific object” section, add one or more object limitations;
- You can also limit wallet prepaid credits to specific billable metrics; and
- Keep in mind: selecting all items has the same effect as selecting none. For this reason, we recommend leaving all options unselected unless a specific restriction is needed.

Limit wallet prepaid credits to specific objects
Invoicing after successful payment option
When enabled, this option delays issuing an invoice for a wallet top-up until a successful payment is made. If disabled, the invoice is issued immediately upon the wallet top-up, regardless of the payment status. This setting applies to all transactions for the wallet, but can be overridden for individual transactions or recurring rules.Expiration date and termination
By default, if you don’t set an expiration date, prepaid credits are carried over to the next billing period until the wallet balance is zero. If you define an expiration date, when the date is reached, all remaining credits are automatically voided. To modify the expiration date of the prepaid credits through the user interface:- Open the “Wallets” tab and click “Edit wallet” on the right;
- Select “Edit information”;
- Modify the expiration date; and
- Click “Edit information” to confirm.
- Open the “Wallets” tab and click “Edit wallet” on the right;
- Select “Terminate wallet”; and
- Click again to confirm.
Terminating a wallet will instantly void all remaining credits. This action
cannot be undone.