An invoice can have multiple receipts associated with it, especially in cases where:
Partial payments are made over time; or
Manual payments are recorded alongside automatic payments.
This flexibility allows you to accurately track all payments made towards an invoice, maintaining a clear audit trail of the payment history.
For accounting and compliance purposes, Lago maintains the integrity of finalized invoices by never modifying them. Instead, payment receipts track all payment activities and remaining balances.
Lago automatically sends email notifications containing the payment receipt and the corresponding invoices to the customer’s email address when a payment is processed. This ensures that your customers have immediate access to their payment documentation and can easily track their payment history.
Go to Settings in the Lago dashboard;
Select the Emails tab;
Find the “Payment receipt” email scenario; and
Toggle the switch to enable email notifications for payment receipts.
Once enabled, customers will automatically receive an email with their payment receipt and corresponding invoices whenever a payment is processed.