Getlago
When Stripe Billing breaks

How to Add Usage Without Breaking the Business

By Anh-Tho Chuong


Most SaaS companies don't choose usage-based pricing. They back into it. The product expanded, the modules stopped matching how people use them, and a few accounts now pull ten times the value of everyone else on the same flat fee. Eventually someone says it out loud: the pricing doesn't fit the product anymore.

This playbook is for engineering and finance teams navigating that transition. You'll learn:

  • How New Relic, MongoDB, Salesforce, and Datadog each made the shift to usage-based pricing — and what they got wrong
  • Why "add a usage component" is really an operating model change wearing a pricing project's clothes
  • How to validate your pricing model on live deals before betting the business on it
  • A sequenced framework for migrating existing contracts without triggering renegotiations or customer backlash

Download this playbook to get a practical, battle-tested guide to adding usage-based pricing without breaking your contracts, your customers, or your close.

Download Lago's playbook

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